Refund policy
Return and Refund Policy
Last updated: 31 August 2026
Thank you for shopping with ABC Ceylon Limited.
We want you to be happy with your purchase. This policy explains when returns, refunds and replacements are available for orders placed through our website.
1. Food and Tea Products
Most of the products sold by ABC Ceylon Limited are food and beverage products, including tea, spices, pulses and other food items.
For food products that are perishable or liable to deteriorate or expire rapidly, the usual statutory online cancellation right does not apply.
For food products that are sealed for freshness, hygiene or food-safety reasons, we may also be unable to accept a change-of-mind return once the product has been opened or the seal has been broken.
However, this does not affect your statutory rights where a product is faulty, damaged, unsafe, not as described or otherwise does not meet the requirements of UK consumer law.
2. Damaged, Incorrect or Faulty Items
Please inspect your order when you receive it.
If your item:
- arrives damaged;
- is defective or faulty;
- is the wrong product; or
- is materially different from the product you ordered,
please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the problem.
We will assess the issue and, where appropriate, offer a replacement, refund or other remedy in accordance with your legal rights.
3. Change-of-Mind Returns
For products where a statutory cancellation right applies, customers buying online generally have 14 days from receiving the goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.
Returned goods must be in a condition that allows us to assess them. Customers may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
The customer is generally responsible for the direct cost of returning goods unless we have agreed otherwise or the law requires us to cover those costs.
Important: This cancellation right does not apply to products that are legally exempt, including certain food products that deteriorate or expire rapidly, or other applicable statutory exceptions.
4. How to Request a Return
To request a return or report a problem with an order, contact:
Email: info@abcceylon.co.uk
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photographs, where applicable
Please do not send products back before contacting us and receiving return instructions.
5. Return Address
Where we approve a return, products should be sent to:
ABC Ceylon Limited
7 Tudor Close
London
N6 5PR
United Kingdom
We may provide different return instructions where appropriate.
6. Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Where a refund is due, it will normally be made using the original payment method.
Where the statutory cancellation rules apply, refunds will be made within the legally required timeframe.
Please note that your bank or payment provider may require additional time to process the refund.
7. Exchanges
We do not generally offer direct exchanges.
If you need a different product, please contact us. Where appropriate, we may ask you to return the original product and place a new order.
8. Your Statutory Rights
Nothing in this policy affects your rights under UK consumer law.
Products supplied by us must be as described, of satisfactory quality and fit for their intended purpose.
Where a product is faulty, not as described or otherwise does not meet your statutory rights, you may be entitled to a repair, replacement, refund or other appropriate remedy.
9. Contact Us
If you have any questions about returns or refunds, please contact:
ABC Ceylon Limited
7 Tudor Close
London
N6 5PR
United Kingdom
Email: info@abcceylon.co.uk