erms of Service

Last updated: 31 August 2026

1. About Us

Welcome to ABC Ceylon Limited.

This website is operated by:

ABC Ceylon Limited
Registered in England and Wales
Company No: 16817142
Registered Office: 7 Tudor Close, London, N6 5PR
United Kingdom
Email: info@abcceylon.co.uk

In these Terms of Service, “we”, “us” and “our” refer to ABC Ceylon Limited.

These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service and the policies referred to in them. If you do not agree with these terms, please do not use our website.

2. Using Our Website

You may use our website only for lawful purposes.

You must not use our website in a way that:

• breaches any applicable law or regulation;
• attempts to gain unauthorised access to our systems;
• interferes with the operation or security of our website;
• introduces viruses, malware or other harmful material; or
• infringes the rights of ABC Ceylon Limited or any third party.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our website, business or customers.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, weights, ingredients and other product information displayed on our website are accurate.

Product images may vary slightly from the actual product because of differences in screens, lighting, photography and packaging.

Product availability is subject to stock levels. We may update product information, packaging, availability or specifications where reasonably necessary.

Where information about a product is provided on our website, you should also refer to the product packaging for the most current product information, including ingredients, allergens, preparation instructions and storage information.

4. Food Products and Allergens

Our products include food and beverage products such as tea, spices, pulses and other food items.

Please check the product information and packaging carefully before consuming any product, particularly if you have an allergy or food intolerance.

If you have any questions regarding ingredients or allergens, please contact us before purchasing or consuming the product.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where:

• a product is unavailable;
• there is an obvious pricing or product-description error;
• we reasonably suspect fraudulent or unauthorised activity; or
• we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

6. Prices and Payment

Product prices are displayed on our website at the time of purchase.

The total price payable, including any applicable delivery charges, will be shown before you complete your order.

We may change prices from time to time, but changes will not affect an order that we have already accepted unless required by law.

We use third-party payment providers to process payments securely. We do not store your full payment card details on our own systems.

7. Delivery

We deliver products to the delivery address provided when you place your order.

Delivery estimates are provided for guidance and may vary depending on the destination, carrier and circumstances outside our reasonable control.

We will take reasonable steps to ensure that orders are properly packaged and dispatched.

If your order is delayed, damaged or does not arrive, please contact us at info@abcceylon.co.uk with your order number so that we can investigate.

8. Returns, Cancellations and Refunds

Our Return and Refund Policy forms part of these Terms of Service.

Your statutory rights as a consumer are not affected by our Return and Refund Policy.

Certain food products may be excluded from cancellation or return rights where an applicable legal exception applies, including products that may deteriorate or expire rapidly or sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible so that we can investigate and provide an appropriate remedy in accordance with applicable law.

9. Intellectual Property

Unless otherwise stated, the content of our website, including our branding, logos, photographs, graphics, text, product descriptions and other materials, is owned by or licensed to ABC Ceylon Limited.

You may access and use our website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, sell or commercially exploit our website content without our prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

Third-party services may have their own terms and privacy policies. We are not responsible for the content, availability or practices of third-party websites that we do not operate.

11. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform that allows us to offer our products and services to you. However, purchases made through our website are transactions between you and ABC Ceylon Limited.

Shopify is not responsible for the products we sell, our fulfilment of orders or our obligations to you as the seller.

12. Website Availability

We aim to keep our website available and operating properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, security, updates or other operational reasons.

13. Our Liability

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms or our failure to exercise reasonable care and skill.

Nothing in these Terms affects your statutory consumer rights.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as natural disasters, severe weather, major transport disruption, strikes, government action, internet or telecommunications failures, or other events that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page. Changes will apply from the date they are published and will not affect rights that you have already acquired where prohibited by law.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections provided by the law in which you live where applicable.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

ABC Ceylon Limited
Registered in England and Wales
Company No: 16817142
Registered Office: 7 Tudor Close, London, N6 5PR
United Kingdom
Email: info@abcceylon.co.uk