Shipping policy
Shipping Policy
Last updated: 31 August 2026
ABC Ceylon Limited currently delivers orders within the United Kingdom.
1. Order Processing
We aim to process and dispatch orders as soon as reasonably possible after payment has been successfully received.
Orders are normally processed before being handed to our delivery carrier. During busy periods, promotions or circumstances outside our reasonable control, processing may take longer.
2. Delivery
Orders are delivered to the address provided during checkout.
Estimated delivery time: 1–7 days.
The delivery timeframe is an estimate and may vary depending on the delivery service, destination and circumstances outside our reasonable control.
Available delivery options and applicable delivery charges will be displayed at checkout before you complete your purchase.
Where tracking is available, tracking information may be provided after your order has been dispatched.
3. Delivery Delays
We aim to meet the estimated delivery timeframe of 1–7 days, but delivery dates are not guaranteed.
Delays may occur because of circumstances such as severe weather, transport disruption, carrier delays, industrial action or other events outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact us at info@abcceylon.co.uk with your order number so that we can investigate.
4. Incorrect Delivery Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
If your order has already been dispatched, we may be unable to change the delivery address. Additional delivery costs may apply where an order needs to be re-sent because an incorrect address was provided.
5. Damaged Parcels or Products
Please inspect your order when it arrives.
If your parcel or products arrive damaged, please contact us at info@abcceylon.co.uk as soon as possible and provide your order number and photographs of the damage where possible.
We will investigate the issue and provide an appropriate remedy in accordance with your statutory rights.
6. Missing Orders
If your order does not arrive within the expected delivery timeframe, please contact us at:
Please provide your order number so that we can investigate the delivery with the relevant carrier.
7. International Delivery
Our standard online store delivery service is currently intended for UK delivery.
If we offer international delivery in the future, the available destinations, delivery charges and any applicable duties or taxes will be displayed at checkout.
8. Contact Us
For shipping and delivery enquiries:
ABC Ceylon Limited
Registered in England and Wales
Company No: 16817142
Registered Office: 7 Tudor Close, London, N6 5PR
United Kingdom
Email: info@abcceylon.co.uk